Guarantee
The online store reebok.net.ua guarantees the high quality of every pair of shoes in our catalog. We work only with trusted suppliers and offer only genuine Reebok products.
Our team works daily to ensure that you receive not only stylish and comfortable shoes, but also complete confidence in your purchase.
Standard warranty - 14 days
According to Ukrainian law, every buyer has the right to return or exchange shoes within 14 calendar days from the date of receipt of the order.
This guarantee is valid in cases where:
- the shoes didn't fit;
- I was not satisfied with the model or appearance;
- You want to exchange a pair for another.
Mandatory conditions:
- the shoes have not been used and show no signs of wear;
- preserved marketable appearance;
- the original box is not damaged;
- All labels and accessories are included.
Extended warranty - 30 days
We value our customers' trust, so we provide an additional 30-day warranty against manufacturing defects in footwear.
Such cases include:
- rupture of material without external influence;
- seam divergence;
- sole peeling or delamination;
- other manufacturing defects.
If you discover a similar problem within 30 days of receiving your order, we will definitely help resolve the situation.
How to use the warranty
- Contact our support team in any convenient way.
- Describe the situation and, if possible, provide a photo of the shoes.
- Our manager will advise you on further steps and help you complete your application.
We always try to resolve any issue as quickly and comfortably as possible.
Important to know
The warranty does not cover the following cases:
- mechanical damage (cuts, bruises, etc.);
- natural wear and tear during use;
- improper care or operation;
- exposure to moisture, chemicals or extreme conditions.
Our approach
reebok.net.ua is a team that cares about your comfort, style, and confidence in every pair of shoes.